For those who continue to have problems printing the images displayed, the following was found to work... although we do not know why.

Many of the PCs that are having problems have Quicktime installed, and this program is very tenacious in opening the images in PaperVision - even after the process described on the preceding page is followed to the letter. One solution we have found is to completely remove Quicktime from the PC... but the version removed has to be the latest version found at http://www.apple.com/quicktime/download/win.html

Removal of earlier versions of Quicktime result in the complete inability to view the TIF images within PaperVision. In other words, you have to upgrade to the latest version of Quicktime (free download), and then once it's installed, uninstall it.

We found that once Quicktime 7 was removed from the system, we had success viewing and printing PaperVision images using TIF file associations such as  "imaging", "imaging preview", "Microsoft Office Document Imaging File," and other picture viewing programs that may be installed on the PC. (Please refer to the preceding page for instructions on changing file associations.)

We continue to work to understand why this issue has surfaced. It does not appear to be a problem with PaperVision itself, but with the configuration of the "user's" PC. If anyone finds additional workarounds, please let us know at 419-936-2271 or toledo.police@ci.toledo.oh.us so that we may share them with others.